If you’ve paid the down payment and would wish to cancel, kindly inform us through Facebook messenger or e-mail animezingph@gmail.com

Yes, if payment is not received within one week, it will be automatically canceled. Payment for all items must be received within one week after you received an arrival notification mail from us. For more information on payments, please see our Payment Guide.

No. When items are added to a shipment, we begin the process of fulfilling your order. Once this happens items can no longer be canceled. Shipments are created when:

  • You place an order for in-stock items and request that they be shipped immediately
  • Release items from your Pile of Loot
  • Pre-orders that have arrived and were requested to be shipped immediately upon arrival

Yes, you may avail of a refund up to 7 days after you’ve made an order but only if your order has not yet arrived. After 7 days, we will no longer be allowing refund. You may, however, avail of an item change.

On returns are issued after the product has been received and processed. Refunds are in the original form of payment.

  • PayPal: Your ability to receive a refund would depend on the original method of payment you made using Paypal. For PayPal, refunds may be claimed up to 30 days after payment.
  • Bank Deposit: Refunds may be done almost immediately. This will depend on if bank transfer will be done online or over-the-counter.
  • GCash: Refunds will be immediately available.
  • Palawan Express: Refunds will be available. Once you receive a notification/receipt from the team